Sub-Processors
We may use sub-processors, subsidiaries and support & service providers to provide our Service. Listed below are such entities with whom we may share customer data.
US & APAC Global Data Region
Infrastructure Sub-Processors
We use the third parties listed below to host our customer data and to provide specific functionalities within the Service.
Sub-Processor
Type of Service
Hosting Region*
EU & UK Data Transfer Mechanism
Sub-Processor
Amazon Web Services, Inc.
Type of Service
Cloud computing provider
Hosting Region*
United States or Australia
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Redis Labs, Inc.
Type of Service
Database platform (hosted on AWS)
Hosting Region*
United States or Australia
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Google LLC
Type of Service
Cloud computing provider, error monitoring (through Firebase)
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Cloudflare, Inc.
Type of Service
Content-based firewall
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Instaclustr Pty Ltd.
Type of Service
Database platform (hosted on AWS)
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Confluent, Inc.
Type of Service
Data streaming platform
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
* The hosting region for the respective Sub-Processor depends on your account data region.
Note: The APAC Data Region (with the Hosting Region in Australia) is only applicable to new accounts that were created on or after May 7, 2023, and a limited set of accounts that were included as part of the beta testing for the roll-out of the APAC Data Region.
Other Sub-Processors
We use the third parties listed below to provide specific functionalities within the Service.
Sub-Processor
Type of Service
Hosting Region*
EU & UK Data Transfer Mechanism
Sub-Processor
SendGrid, Inc.
Type of Service
Email notification services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Mailgun Technologies, Inc.
Type of Service
Email notification services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
FileStack, Inc.
Type of Service
File upload/view services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Coralogix, Inc.
Type of Service
Log aggregation and correlation
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Cloudinary Ltd.
(not applicable to HIPAA accounts)
(not applicable to HIPAA accounts)
Type of Service
File previews services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Perception Point Ltd.
Type of Service
Advanced threat protection
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Sentry.io
Type of Service
Error monitoring
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
Datadog, Inc.
Type of Service
Logs and application monitoring
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
EU Data Region
Infrastructure Sub-Processors
We use the third parties listed below to host our customer data and to provide specific functionalities within the Service.
Sub-Processor
Type of Service
Hosting Region*
EU & UK Data Transfer Mechanism
Sub-Processor
Amazon Web Services, Inc.
Type of Service
Cloud computing provider
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Redis Labs, Inc.
Type of Service
Database platform (hosted on AWS)
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Cloudflare, Inc.
Type of Service
Content-based firewall
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Instacluster Pty Ltd.
Type of Service
Database platform (hosted on AWS)
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Confluent, Inc.
Type of Service
Data streaming platform
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Other Sub-Processors
We use the third parties listed below to provide specific functionalities within the Service.
Sub-Processor
Type of Service
Hosting Region*
EU & UK Data Transfer Mechanism
Sub-Processor
Mailgun Technologies, Inc.
Type of Service
Email notification services
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Coralogix, Inc.
Type of Service
Log aggregation and correlation
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Cloudinary Ltd.
Type of Service
File preview services
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Perception Point Ltd.
Type of Service
Advanced threat protection
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
Datadog, Inc
Type of Service
Logs and error monitoring
Hosting Region*
European Union
EU & UK Data Transfer Mechanism
UK Adequacy Decision
Sub-Processor
SendGrid, Inc.
(not applicable to EU Enterprise accounts)
(not applicable to EU Enterprise accounts)
Type of Service
Email notification services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC
Sub-Processor
FileStack, Inc.
(not applicable to EU Enterprise accounts)
(not applicable to EU Enterprise accounts)
Type of Service
File upload/view services
Hosting Region*
United States
EU & UK Data Transfer Mechanism
SCC